Our Mission:
At Resolve Mediation Services, our mission is to empower individuals and communities to resolve conflicts with dignity, understanding, and compassion. We are dedicated to providing accessible, culturally responsive mediation that promotes healing, restores relationships, and strengthens community connections. Through active listening, equity-centered practices, and a commitment to justice, we help create pathways toward peace and lasting resolution.
Our Approach to Conflict Resolution
Why Choose Us
The answer is simple:
Zina Alston Fizer – Mediator, Educator, Trainer
Zina Alston Fizer, a proud Minneapolis native, is a dedicated community organizer and skilled mediator. She holds a Bachelor’s degree in Communication and a Master’s in Advocacy and Political Leadership, equipping her with the tools to foster meaningful dialogue and drive change.
Passionate about education and empowerment, Zina teaches mediation to second-year law students and introduces middle schoolers to social justice through a social media lens, shaping young minds to think critically and advocate for equity.
Zina founded Resolve Mediation Services in response to the underrepresentation of African American voices in the field of Alternative Dispute Resolution (ADR). She believes that when diverse voices and lived experiences are elevated, the mediation process becomes more inclusive and capable of delivering equitable outcomes for all parties involved.
Beyond her professional work, she is a devoted mother to three adult children, a loving grandmother to four, and a proud great-grandmother. An avid reader and active member of her church, Zina continues to inspire others through both her leadership and lifelong commitment to community and faith.
Services:
Mediation Training
Structured facilitation that teaches individuals how to become skilled mediators—neutral facilitators who help others resolve conflicts through communication and collaboration.
Conflict Coaching
One-on-one coaching that helps individuals build the skills, confidence, and strategies to manage or resolve conflict effectively.
Restorative Circles
Structured, facilitated dialogue that brings together people affected by a conflict or harm to share experiences, build understanding, and collaboratively find a way forward.
De-escalation
Support interventions designed to reduce tension, prevent conflict from escalating, and promote calm, safety, and constructive communication in high-stress or potentially volatile situations.
Crisis Intervention
Immediate, short-term response designed to help individuals facing a traumatic or emotionally overwhelming situation regain stability and safety.
Peer Recovery
Support services promoting mutual empowerment and lasting recovery for those struggling with substance abuse challenges.
******Ask about emergency housing services
Benefits
Improves Communication – Encourages open, respectful dialogue so everyone feels heard and understood.
Builds Understanding – Helps people see each other’s perspectives and find common ground.
Saves Time and Money – Usually faster and less expensive than going to court or using formal grievance processes.
Encourages Cooperation – Promotes teamwork and problem-solving instead of blame or conflict.
Confidential – Discussions are private, which makes it easier for participants to speak honestly.
Voluntary and Empowering – People involved make their own decisions rather than having a judge or authority decide for them.
Preserves Relationships – Can reduce tension and help maintain or restore personal, family, or workplace relationships.
Flexible and Creative Solutions – Allows for personalized agreements that meet everyone’s needs, not just legal requirements.
Register
Cost: $1,030.00
Payment installments available.
Reviews
Robert E Murry
Sr. Director Dreamline
Would you recommend this training to others? Why or why not?
“Yes, I would highly recommend this training. I have already shared it with six people. The
training is excellent, offering practical skills, real-world role-play experience, and guidance from
experienced mediators that make it both engaging and valuable”.
Jeff Tinsley
Consultant
I thought I had the skills until I actually got trained and learned how inept I was.
I’m realizing how to apply the training into my own life and the people around me. When you listen to and allow people to be heard – it allows for a more productive conversation and takes some of the venom out of the bite – Great skills to have!
Lurean S Brogdon
Full Time Student
How do plan to use what you learned in your work, School or community?
I plan to use this course training skills to enhance my mediation skills inside and out of courtroom. I am a full time student and I want to be able to add this experience to my everyday life while attending law school in the future.
I plan to utilize this training by working from home helping others to facilitate healthier conversations. Overall I would rate this course on a scale of 1-10 a resounding 10!
Contact
Thanks for reaching out!
Resolve Mediation Services 